Exchange & Returns

Is it possible to return my order?
Yes, that is possible.

If you are not satisfied with the items you have ordered, you have the option to return them within 14 days of receipt.

How can I return my order?

If you are not satisfied with the product you can exchange or return the product within 30 days.

Products must be returned in their original condition, with labels and tags. The product may not contain any traces of users. We reserve the right to refuse returned items if it is suspected that the items have already been used or have been damaged through no fault of our own. The costs for returns are for the customer.

A return must be provided with Track & Trace code. The sender is always responsible for the costs and shipping.

If we have received the returned items by you, the purchase price will be refunded by us to your account within 5 days.

You can always reach us at the following email address: we are happy to help you with all your questions.